35 years ago when China began its economic reforms, it was a big deal to own a wrist watch and a single speed bicycle. Today, the allure of the $4.4 trillion that will be spent by urban Chinese by 2022 has created the fiercest consumer market on the planet.
Hundreds of new products and promotions are launched every day in China. Consumers have gotten used to, and almost expect, a constant stream of new offerings. In addition, Chinese consumers themselves are also evolving.
As recently as 2012, KFC was the foreign business success story that everyone was talking about in China – it had localised its menu while retaining its Westerness – and Chinese consumers were lapping it up. However, KFC fell out of favour last year. The fast food giant is hoping to win back Chinese consumers by performing its biggest menu makeover in 27-years. KFC is also promising changes to the menu at least every 12 months to ensure it keeps up with the China market.
Mondelez of Oreo Cookies fame, was another Western success story in China. Yet it has had to launch a healthy line to counter recent disappointing growth for Oreo as consumer tastes shift. Another example in changing preferences is premium milk, which accounted for 26% of the market in 2011, but grew to 38% in 2013. Increasingly, luxury consumers now value craftmanship and innate quality over the brash logos that were all the rage up to 2012. There’s no shortage of examples of the constant swings in Chinese consumer trends.
In most instances, Western businesses coming to China have learnt that they can’t simply replicate their strategy from other countries, and many do research and localisation before entering the market. Unfortunately much of that research may only be relevant for a year or two, and needs to be regularly refreshed.
It’s not easy keeping with China’s dynamic consumers, China Skinny knows firsthand as we work with many clients to do so. However, the reality of doing business is China is that you have to constantly innovate to keep up with the trends, and for those who do, there’s no question that it will be rewarding. We hope you find a few articles below that will help you do just that. Enjoy!
Winning in China’s Competitive Marketplace: China Skinny’s Mark Tanner talks on Australia’s ABC News about standing out in China’s crowded Internet space, what consumers are looking for online and having integrated online and offline campaigns.
How Young, Upwardly Mobile Consumers are Shaping China: Guangzhou is the only city in Mainland China where retail consumption has contributed more to GDP than fixed-asset investment for the past 12 years. More cities will follow though, with consumption expected to account for 60% of GDP by 2020. Spending by China’s urban households is expected to increase from ¥10 trillion ($1.6 trillion) in 2012 to nearly ¥27 trillion ($4.4 trillion) in 2022 according to McKinsey.
Growing Upper Middle Class Creates Attractive Market: As recently as 2000 just 4% of China’s households were middle class. By 2012, it was 68%. China’s expanding urban upper middle class are more likely to favour imported products, with 34% likely to buy foreign-branded food and beverage, versus 24% of all city dwellers.
A Map of China, By Stereotype: Baidu provides insights into how Chinese view one another, from Guangdong folk eating monkeys, to Sichuanese having good skin. Similarly, there are also some common searches about foreign countries.
Consumer Complaints Surge in China: Consumer complaints lodged to the Government-sponsored hotline and online platform broke one million in 2013, up 13.9% from 2012.
McDonald’s, Yum Focus on China: Will Consumers Eat Up the Attention?: KFC is making its biggest menu makeover over its 27 years in China with two new chicken sandwiches, three new rice dishes and a number new drinks and desserts. The company plans to update its menu at least once a year to keep up with constantly changing Chinese consumer tastes.
Chinese Shoppers Desire Premium Fast-Moving Consumer Goods: Fast moving consumer goods volume is growing at a slower rate than value in China. For example, just 26% of milk products were categorised as ‘Premium’ in 2011, versus 38% in 2013. Likewise, ‘Premium’ biscuits grew from 15% to 23% – all great news for foreign producers.
U.S. Cheddar Cheese Costs Most Ever as Demand From China Doubles: Chinese consumers’ demand for food is pushing up prices globally. World food prices posted their biggest gain in 19 months in February, with dairy costs reaching a record level.
Weibo And WeChat, Is There Room For Both?: Weibo is a public and aggregated social media platform that allows for the timely distribution of information, whereas WeChat is still primarily known as a messaging platform for more personal and intimate interactions.
Lenovo, Xioami, Huawei in Price Wars: China’s social media was abuzz with three of China’s gadget giants selling highly-specced mobile devices for under ¥1,000 ($160).
Baidu’s Autofill Reveals the Soul of the Average Chinese Web Surfer: Physical appearance is a common source of anxiety for Baidu searchers in China. Men search for ways to “grow taller” and “cure baldness,” while women ask how to “make my skin white,” “make my legs thinner,” and “make my face thinner.”
Top 10 Overseas Travel Destinations for Chinese Richest: Australia is the most preferred destination for China’s wealthy, with France taking the number two spot according to Hurun. Wealthy Chinese took an average of 7.5 days on vacation a year, excluding national holidays.
Air NZ Romance Campaign ‘Huge Success in China’: Air New Zealand launched “Love is a Journey,” in the latest phase of promoting NZ as the ideal destination for a romantic getaway. Its “Romance Class” safety video received 889,000 views last year in China.
Britain Seeks More Chinese Tourists: Britain aims to welcome 650,000 Chinese tourists a year by 2020, adding $1.8 billion to the economy a year. Chinese tourist numbers broke 200,000 for the first time in 2013.
Great Wad of China: Adidas Hits Ground Running, Grows Footprint: China will have ten cities of the scale of New York today by 2025. With that kind of opportunity, comes a lot of competition, many of whom are just copying and producing like-minded products. To differentiate, it’s about brand experience.
Fast-Fashion Brands Face Backlash for Poor Quality: As brands such as Zara and H&M strive to keep costs down in China’s hyper-competitive fast fashion market, quality issues are a common concern for both China’s quality control watchdogs and consumers on social media. H&M’s revenue was up 23% for 2013 in China.
Wealthy Chinese Value Luxury Craft Over Bling: Almost two thirds of Chinese luxury consumers consider ‘craftsmanship’ more important than ‘expensive’ and ‘status’ as luxury consumption for enjoyment becomes increasingly important. The wealthier a consumer gets, the more they appreciate innate quality and value according to Mintel research.
China’s Swiss Watch Searches Surge 59% Despite Sales Slump: While sales of Swiss watches dropped 12.5% in 2013, online searches for them grew 59.4%, with mobile searches growing 120%.
That’s The Skinny for the week! We’d love to discuss how we could help with your marketing, online initiatives or research to take advantage of China’s opportunities. Just email us at firstname.lastname@example.org or call us at +86 21 3221 0273 so we can learn more about your objectives and let you know how we can help.
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